Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayInternal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoFree returns Within 90 days. Rob. CryptoQuickStart, set up and connections. If I couldn't get the proper wall socket, the internet is not going to be set up su. • Take the red-banded end of the isolator cable and push it. Pop the power cable into a nearby plug socket, and turn it on. Switched On Families. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopAbout Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. Hello, my isolator cable does not fit into the virgin media wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Eric714. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. Please keep an eye out for an envelope at the top right corner of your Forum page. Call the Pre-installation and delivery team on 0800 052 1734. in Networking and WiFi Sunday; No Virgin Media Wall socket . I placed this box where I needed it, ran a new cable and used the splitter from the original box to install it. Call the pre-installation and delivery team on 0800 052 1734 and request a tech visit. Options. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. - 5250024 Got my virgin media self install kit but I don't have a virgin socket. . We would like to show you a description here but the site won’t allow us. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. on 12-01-2023 21:04. The wall socket has a thick plug bit. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Virgin Media; My Virgin Media; Shop;. Networking and WiFi. Hello. Installing and configuring your kitMeasuring a compact 230x153x55mm and weighing 1. Browse Virgin Media Virgin Media Community. Connect the Hub’s power cable with the blue tab. Connect the Virgin TV 360 HDD box or MRV 360 box to a co-axial TV outlet and connect the HDMI cable to the TV. AnthonyRaw1986. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Solved: No Vigin Media socket - Virgin Media Community - 4917594. Browse. Follow these steps to install your virgin Media Broadband, TV and Phone service. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Can I have engineer visit and setup it? Thanks. Thank you very much 🙂. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Vonage 2nd line. 04kg, it will easily fit under – or even alongside – any TV. Ordered VM broadband and was recommended by the website to select the self quick install option. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. The cable in the second picture is the one you need to connect too. The isolator cable cannot fit into the current Virgin Media socket as it looks like it only wo. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Actually it is not a box it is just a cover to cover up the splitter behind it. Put simply, it refers to making phone calls that are made through the internet, rather than through a regular landline or a mobile network. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. If you in a property that's recently been added to Virgin Media's network we have another video th. Socket should be on the underside. It covers topics such as remote control, recording, apps, settings and troubleshooting. PRO SIGNAL. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. However, as I have been trying to set this up, I noticed that I haven't got a virgin media wall socket therefore have failed at step one. Turn on your TV and get connected. Some older sockets may have NTL or Telewest written on them. 2. 0800 052 1734-----Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. com email address to different Virgin account. I'm very sorry to hear about the non wall socket. Don't touch it. Sorry to hear of the install delay caused by the wall sockets missing. 95 when taken with an 18-month contract on the line rental, which costs from £17. Installation Steps. You need a small spanner to remove this. Thanks mate. I recently got Virgin broadband installed. There are 10 types of people: those. Price adjustment. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If you're happy with this and for the charge we can make the arrangements for you 🙂. My Virgin Wall socket not same as installation guide that one. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Broadband Deals. Account - Cable. 4 weeks ago. How can I book a technician in QuickStart, set up and connections 10 hours ago;However the virgin media wall socket did not have any wires on the bottom of it like it is - 5410515. O have just had the 1g, 5x hub installed. Tried looking but can't see a way to book an engineer for this? ThanksWall Socket. Plus get help on things like wayleave & access agreements. You should see a welcome screen, then the Virgin Media start up screen. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Finally, they'll complete the setup to make sure it's all working. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. To best look into this, I am sending a private message. Getting Connected with Virgin Media is easy when you have a wall socket. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We also don’t have an Ethernet point only an old BT outreach 5C box. connector cable from the wall socket, as we’ll be re-using that later. I can’t find any trailing cable at all. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayCant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterdayMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. If digging / drilling / new external & internal cables are required the. Virgin media wall socket for broadband is not what js shown on the installation guide. Plug into the Hub . I am trying to set up our wifi. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Stay safe online. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. 132Mb average speed. Now simply cut the damaged end off the cable and strip the outer sheath of the cable then insert the wires in. . If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Would I be able. Had my kit sent to a home we’ve just moved into. Following the installation and verification of its functionality, you can browse the web or. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. Local. It could be that a previous owner has cut the cabling out. on 23-10-2022 13:36. Even after scraping the connection might not be a very good one. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. cable from wall. Both your fibre cable and Wi-Fi router will be plugged into this. Mark as New; Bookmark this message;. The answer is yes. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. Summary of Contents for Virgin Media Virgin TV V6. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Just moved in to new (rental) flat. Stay safe online. 0 A Socket Wall Plate Module, 50x25mm. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. 23/04/17 - 06:45 #6. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. My Virgin Media App. But i couldnt find the socket that could fit. The isolator has a terminator cap (marked below) fitted to the open end. I am going to cancel. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Failing this. Options. However I cannot get through to anyone on whatsapp or through ethier of the two phone lines. Quick tips on prepping for Virgin Media technician's visit. Various cable mediums are used in modern systems to transmit data. Account - Cable. Install Broadband. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. These enter my house via an air brick/vent very close to. . end of the isolator cable and push it firmly into the Virgin Media socket on your wall. It is surface clipped usually. I don't longer work there. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. Browse Virgin Media Virgin Media Community. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Call the Pre-installation and delivery team on 0800 052 1734. Security. We would like to show you a description here but the site won’t allow us. Internet. QuickStart, set up and connections. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. Call the pre-installation and delivery team on 0800 052 1734. However, we couldn’t locate the wall socket in our place. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. What should i do now. 0 Kudos. The cable could be hidden within, or behind, furniture. I'm very sorry to hear about the non wall socket. We installed our router etc ourselves. which will give you a general idea of VM fixtures and fittings. I’m annoyed because I actually had a virgin sales person in my house. Don’t plug the power cable into a plug socket yet. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. Account - Mobile. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. We would like to show you a description here but the site won’t allow us. Push fit the VM-supplied lead onto the socket. 0 Kudos Share. Genuine Latest Virgin Media White Internal use Wall Box + Isolator. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. 22-12-2022 19:19 - edited 22-12-2022 19:20. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Can anyone tell me what the case is called, confirm its needed and. We're here to help. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. VM will usually only supply a Quickstart to a property that had VM previously. Re: My Flat doesn’t have wall socket. 168. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. No, any cables within the house can be touched as much as the householder wants to touch them. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I'd like to move my virgin set top box but the current cable isn't long enough. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Business, Economics, and Finance. I am so sorry that you have faced these issues regarding your recent install, I can see that you now have an appointment booked, are you able to let us know how things are looking after this appointment?This is very easy to do and will only take a couple of minutes. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Getting Connected with Virgin Media is easy when you have a wall socket. Re: Installation not workingUSB 2. We all know and love the internet and TV services that can enter our homes through entry points. Virgin Media;. Sorry I’m clueless when it comes to tech, cheers! Some pictures of both the wall. The wall box may be branded with the logos of an old cable TV company (not VM). You may still need to pay an activation fee, but some deals will offer activation for free. You should be able to do it on a call to CS. . All the equipment and cabling up to the main BT socket in your house is BT Openreach property. If an engineer is offered - accept that. --Hub 3. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. . My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. Account - Cable. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. Turn on your TV and get connected. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Remove the connector cable. All the wall sockets I can see are for BT. Virgin Media; My Virgin Media; Shop;. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Jack14102. Great staff. I have also checked outside and there is no box either on my property or on my boundary wall. 29-12-2022 20:58 - edited 29-12-2022 21:00. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Solved no virgin media wall socket at installation community 4832746. Tudor. I've tried looking but can't see a way to book an engineer for this? Thank you. No Virgin Media have their own network which is separate to Openreach`s. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. ahhh the rubbish that is CS - you could try this. While setting up, I discovered that the kind of wall socket that’s there in the house isn’t listed in the images from the book that came with it. on 05-04-2023 09:20. Can anyone tell me what the case is called, confirm its needed and. All. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in. Virgin TV V6 Quickstart Guide for New Customers is a PDF document that helps you to set up and use your Virgin TV V6 box. Browse Virgin Media Virgin Media Community. 2. 2. We would like to show you a description here but the site won’t allow us. Within 30 daysOn top of that, Virgin Media also offers a self-install option. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Ordered VM broadband and was recommended by the website to select the self quick install option. I have been given other details for the account such as the account number/area code and. Plug into the Virgin Media wall socket. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. The cable on the right looks like is for a Freeview TV antenna. Hello VLNeedham. Latest Model Isolated Genuine Virgin Media White Internal use Wall Box Outlet Socket with Euro Module. Ashleigh_C. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Hello,I signed up for Virgin Media broadband last night - the delivery of the QuickStart self-install pack was listed as 25/11/2023. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. We would like to show you a description here but the site won’t allow us. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Press the power button; it may take up to 30 minutes for the Hub to connectPage 1 Install your Virgin TV 360 Mini box. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Speedvirgin media internal wall box. I have checked outside and there is a brown box shared with the neighbour. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Virg Media installation: Here's whatever them need to perceive. Go to virginmedia. The socket you need will be marked with the Virgin Media logo. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Web virgin media | connect your own router | modem modein this video, i will show you how to set up your own router with virgin media. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. 01-02-2023 10:59 - edited 01-02-2023 11:00. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it is. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Need wall socket. You should see a cable going through the wall and if you trace this inside, you should get the cable. 2. So you can either unscrew this one & push on the connector provided in the Quick Start pack. . Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. We have a TV and broadband but no landline required. Push the white cable with the black label into the Hub. 0 Kudos ReplyIf there is no other socket or even a cable poking through the wall, call for a (free) manned installation. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Pop the power cable into a nearby plug socket, and turn it on. The engineer pushed the fibre cable through the wall and there is a small white wire which has a push connector which plugs into the hub. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are only four wires. Another option might include. Back a step. New to the UK and just moved into our first home here. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the. Or you may be quicker than average! You won’t be involved the whole time. Explain what needs to be done and book an engineer visit. The phone number doesn't connect you. 1. Your connection box is usually put in the living room on the wall. You can also check for a loose cable as not all properties have a socket. and view the images for a range of different wall box options. This hole will typically be up to 1cm in diameter and often positioned near your front door. But I have no Virgin Media Wall socket in my house. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. . I am so sorry to hear that you seem to be missing a wall socket in the home. Save £105. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. What confuses some people is the push-on connector provided. See where this Helpful. I can only find the TV socket. Web it will be a dual cable drop brought from the street to the outside of your property. Options. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. There must have been a previous installation or you would not have been offered a self install. 2 Uninstall TiVo box. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Networking and WiFi. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. If no joy, try the pre-install team - 0800 0521734. Openreach would normally use the existing route that your telephone line would take. Security matters. com. Dan Howdle | April 3rd, 2023 So you've decided to join Virgin Media, or you're included the. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. My Virgin Media App. But this is provided you already have an undamaged Virgin Media socket. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. All. The wall socket I - 5357150. Any extension that you create after the main socket is your responsibility. on 21-02-2023 17:48. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Could you send someone out to fix this please?If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. See this. Turn on and start the Box. My property is a flat which I am renting, so befo. Various cable mediums are used in modern systems to transmit data. Almost done. TV box - 15 mins. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. on 03-08-2020 18:05. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I have signed up as a new user for Virgin Fibre. No vm wall socket. 0 Kudos. Hi, I have ordered a self installation kit for broadband and landline. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoCall the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Stay safe online. Browse Virgin Media Virgin Media Community.